Privacy Policy | Capitals Recovery Group

Capitals Recovery Group ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Capitals Recovery Group is a solicitor practice authorised and regulated by the Solicitors Regulation Authority (SRA). Our registered address is [Your Address], England. For data protection enquiries, contact us at: cases@capitalsrecoverygroup.com.

2. Information We Collect

We may collect and process the following categories of personal data:

Identity Data: Full name, date of birth
Contact Data: Email address, telephone number, postal address
Financial Data: Details of financial products or transactions relevant to your claim
Claim Data: Information about the nature and circumstances of your potential or actual claim
Technical Data: IP address, browser type, device information, cookies (see our Cookie Notice)
Communications Data: Records of correspondence with us
Document Data: Any documents you upload in support of your claim

3. How We Use Your Information

We use your personal data for the following purposes:

To assess and progress your legal claim on your behalf
To communicate with you about your case
To comply with our legal and regulatory obligations as a solicitor practice
To improve our website and services
To send you relevant updates about your claim or related legal news (where you have consented)

Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

Contract: Processing necessary to provide our legal services to you
Legal Obligation: Processing required to comply with SRA and other regulatory requirements
Legitimate Interests: Running and improving our business in a way that does not override your rights
Consent: Where you have given explicit consent (e.g. marketing communications)

4. Sharing Your Information

We may share your personal data with:

Financial institutions, banks, and lenders in the course of pursuing your claim
The Financial Ombudsman Service (FOS) or Financial Conduct Authority (FCA) where required
Courts, tribunals, or other legal bodies as required
Third-party service providers who assist us in operating our business (subject to data processing agreements)
Law enforcement or regulatory bodies where required by law

We do not sell your personal data to third parties.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, and accounting requirements. For client files, we generally retain data for 6 years after the conclusion of your matter, in line with SRA guidance.

6. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data in certain circumstances
Right to Restriction: Request restriction of processing in certain circumstances
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at cases@capitalsrecoverygroup.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure and we cannot guarantee the absolute security of data transmitted to our website.

8. Cookies

We use cookies and similar tracking technologies on our website. For full details, please refer to our Cookie Notice.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Capitals Recovery Group
[Your Address]
Email: cases@capitalsrecoverygroup.com
Tel: +44 7341 985045